Refund policy

Returns Policy – LS Silk Australia

We want you to love your LS Silk pieces. If for any reason you’re not completely satisfied, we offer a 30-day return policy from the date you receive your order.

Eligibility for Returns

To be eligible for a return, items must be:

  • In their original condition — unworn, unwashed, and unused.
  • Returned with all original tags and packaging.
  • Accompanied by proof of purchase (such as your order confirmation email).

Please note that we’re unable to accept returns for items that show signs of wear, damage, or have been sent back without prior approval.

How to Start a Return

1. Self-Service (Fastest & Easiest)

👉 Start your return here: https://account.lssilk.com.au

Submit your request online, and you’ll automatically receive the return instructions and address.

2. Prefer to Email Us?

No problem at all — just contact us at support@lssilk.com.au, and our team will set up the return for you and guide you through the next steps.

Important:

Items sent back without submitting a return request (either via the self-service link or email) cannot be accepted, as they won’t be registered in our system.

If you have any questions, we’re always here to help — just reach out anytime.

Damages and Issues

We take great care in packing your order, but if you receive an item that’s defective, damaged, or incorrect, please contact us immediately so we can make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalised pieces
  • Sale items
  • Gift cards

If you’re unsure whether your item qualifies, please get in touch before sending it back.

Exchanges

Need a different colour or style? The fastest way is to return your original item for a refund and place a new order for your preferred piece once the return is approved.

Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method. Please allow a few business days for your bank or credit card provider to finalise the transaction.